Active Maintenance Oversight & SLA Management

Active Maintenance Oversight & SLA Management

Active Maintenance Oversight & SLA Management

What We Do

Ongoing monitoring of maintenance contractor performance to ensure you receive the service quality you're paying for. We verify completed work, track response times, identify patterns of problems, and hold contractors accountable to their service level agreements.

Ongoing monitoring of maintenance contractor performance to ensure you receive the service quality you're paying for. We verify completed work, track response times, identify patterns of problems, and hold contractors accountable to their service level agreements.

Our Service Includes

Regular on-site inspections to verify maintenance completion

Maintenance log review and verification

Breakdown response time monitoring

Service level agreement compliance tracking

Quarterly performance reports

Contractor liaison and issue resolution

Technical evaluation of proposed repairs

Annual contract review and recommendations

Competitive tender management when contracts expire

Emergency breakdown response consultation

Why This Matters

Most building owners pay substantial fees for "full maintenance" contracts but lack the technical expertise to verify that promised maintenance is actually performed. Contractors know this, and maintenance quality often deteriorates once contracts are signed. Many buildings pay for maintenance they're not receiving. Our monitoring ensures contractors perform the work you're paying for, catch problems before they cause breakdowns, and maintain performance throughout the contract term—not just during the sales pitch.

Most building owners pay substantial fees for "full maintenance" contracts but lack the technical expertise to verify that promised maintenance is actually performed. Contractors know this, and maintenance quality often deteriorates once contracts are signed. Many buildings pay for maintenance they're not receiving. Our monitoring ensures contractors perform the work you're paying for, catch problems before they cause breakdowns, and maintain performance throughout the contract term—not just during the sales pitch.

Typical Projects

Commercial building portfolios, shopping centers, residential towers, hotels, hospitals, industrial facilities—any building with maintenance contracts requiring oversight.

Commercial building portfolios, shopping centers, residential towers, hotels, hospitals, industrial facilities—any building with maintenance contracts requiring oversight.

Expected Outcomes

Verified maintenance completion, improved contractor performance, reduced breakdowns and emergency repairs, better value from maintenance contracts, documented performance records for contract renewals, and peace of mind that your systems are being properly maintained.

Verified maintenance completion, improved contractor performance, reduced breakdowns and emergency repairs, better value from maintenance contracts, documented performance records for contract renewals, and peace of mind that your systems are being properly maintained.